Shipping & Returns
Shipping Information
We take great pride in our products and would want them delivered to you in the way you expect.
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UK Orders
All of our UK orders are dispatched using Royal Mail Special Delivery, this is complimentary to you and means that they will arrive the next day, allowing you to enjoy them quicker.
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International Orders
We are happy to send orders to the EU, USA and Switzerland. All of these orders will be sent by the Royal Mail Tracked & Signed service. This allows us to keep up to date on where your parcel is. This is a complimentary service to you, and you can rest easy knowing it is in safe hands. Orders internationally usually take between 3 - 7 days.
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Items will be dispatched within 48 hours of placing the order, and once we have dispatched the order, you'll receive a notification.
Returns Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@anoonajewels.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@anoonajewels.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items like custom products (such as special orders or personalised items) cannot be returned. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
International Returns
All International Returns must be marked “Returned Goods - Zero Customs Value.”
